Certified Information Security Manager (CISM)
ISACA · Credential ID 2055479
2020
Customer Success · Cybersecurity
Eran Korish
Customer Success Leader & Strategist, CISM
Career summary
Customer Success Executive with 20+ years of experience building, scaling, and transforming Customer Success organizations across cybersecurity and enterprise SaaS. Proven track record of establishing Customer Success functions from the ground up, developing scalable operating models, and leading high-performing global teams that deliver measurable customer outcomes across EMEA, APJ, and North America.
- Organizational builder — experienced in designing Customer Success strategies, hiring and developing high-performing teams, defining customer lifecycle frameworks, and implementing scalable processes that accelerate customer value, retention, and growth.
- Executive leadership — managed large-scale enterprise portfolios of up to $400M ARR, partnering with executive stakeholders to maximize Net Revenue Retention (NRR), drive product adoption, and align Customer Success with broader business objectives.
- Cross-functional & technical expertise — combines deep cybersecurity knowledge (CISM) with strong commercial acumen, collaborating closely with Sales, Product, Engineering, and Support to translate customer insights into scalable strategies, product improvements, and long-term customer value.
Experience
- Direct a high-performing team of 12 CSMs and TAMs managing a $100M ARR enterprise customer portfolio across EMEA and APJ.
- Drive Gross Revenue Retention (GRR) from 80% to 88% (FY25 to Q1FY27) through robust lifecycle management and targeted renewal strategies.
- Architected and executed a proactive risk-mitigation framework, reducing "at-risk" accounts and driving the portfolio to 80% healthy accounts.
- Establish scalable operating models — segmentation, coverage design, and success playbooks — to optimize efficiency, team predictability, and operational visibility.
- Act as executive sponsor for strategic accounts, forging C-level relationships to align enterprise business objectives with platform value and secure long-term loyalty.
- Rebuilt and reimagined the EMEA and APJ Customer Success teams — recruiting top talent, mentoring staff, and fostering a high-performance culture.
- Established clear baselines and best practices through strategic planning, ensuring scalable processes that drive product value realization in complex enterprise environments.
- Developed and executed an automated digital success journey with Product and Engineering, enhancing efficiency and delivering tangible customer outcomes.
- Launched a scalable operating model incorporating change management principles, streamlining workflows and boosting customer retention.
- Partnered closely with Product Management and Engineering to align on market trends and anticipate security challenges.
- Owned a $400M ARR customer portfolio across EMEA, leading a team of 15 (2 managers, 13 CSMs) in a high-growth SaaS environment.
- Spearheaded client engagements with enterprise customers spanning North America and EMEA markets, fostering international business relationships.
- Built and led a multi-continent Customer Success team across a fast-paced, subscription-based enterprise environment.
- Established executive relationships as a trusted sponsor for key accounts, securing renewals and exceeding revenue targets.
- Increased overall product retention to 91% across EMEA through scalable processes and optimized customer journeys.
- Decreased first-time-to-value by ~36%, from 151 days to 96 days, through refined onboarding and close stakeholder collaboration.
- Owned the overall success of the EMEA customer base, managing expectations and fostering enduring partnerships.
- Penetrated the Benelux and France markets, building a solid prospect pipeline and establishing Cynet's presence.
- Closed deals for endpoint security, assessment services, and cloud offerings, meeting complex customer requirements.
- Worked with Salesforce as CRM to ensure accurate metrics and effective follow-ups, improving forecasting.
- Led regional cybersecurity sales initiatives, building a motivated sales force focused on delivering cutting-edge solutions.
- Expanded market share and adapted to evolving threats using market intelligence and data-driven decision-making.
- Guided product direction with R&D and Operations, using market insights to refine offerings and address emerging security trends.
- Introduced Portnox to the local market, generating $900,000 in annual revenue within the first year.
- Developed new markets for solutions including Check Point, Portnox, CyberArk, and Skybox Security.
- Owned pre- and post-sale activities: product trials, evaluations, deployments, and account management.
- Served as primary client contact for enterprise accounts, strengthening relationships and driving renewals.
- Expanded the APAC market and increased sales revenue in cooperation with the sales team.
- Ran technical sessions and real-time onsite benchmarks against competitors' solutions.
Skills
Leadership & strategy
Customer Success
Relationship Management
Leadership & Team Management
Strategic Planning & Execution
Cross-Functional Collaboration
Change Management
Negotiation & Influencing
Cultural & International Market Expertise
Domain
SaaS
NDR
SOAR
Security Operations
Risk Management
Cloud Security
Market & Competitive Intelligence
Process Improvement
Education
Certified Information Security Officer
Technion - Israel Institute of Technology · Credential ID 10245
2019
Master Business Administration
Bar Ilan University
2011 – 2013
LLB Law
Academic Center for Law and Science
2002 – 2006
Awards
Premier Performance
Palo Alto Networks — highest performance in Customer Success
Languages & interests
English (fluent)Hebrew (native)
Scuba divingSkiingCookingPortuguese wines