Profile Picture of Eran Korish

Eran Korish, CISM

Customer Success Leader and Strategist

Career Summary

I am a seasoned cybersecurity and Customer Success leader with over two decades of experience shaping strategic opportunities, managing key accounts, and driving sustainable growth across APAC and EMEA. My strong technological foundation—certified as an Information Security Officer from the Technion Institute and holding a CISM from ISACA—enables me to navigate the full cybersecurity landscape, from core network defense to advanced threat detection & prevention, to deliver tangible value in complex, enterprise-level environments.


I have built and led global teams from the ground up in both startups and large organizations, consistently surpassing revenue targets, nurturing high-performance culture, and fostering enduring relationships with executive stakeholders. By translating market intelligence and customer insights into actionable strategies, I collaborate seamlessly with product management, R&D, and operations teams to refine offerings, boost retention, and anticipate emerging trends. Whether defining strategic objectives, implementing scalable processes, or guiding day-to-day execution, I remain committed to developing innovative, result-driven teams that thrive in a rapidly evolving digital world.


If you’d like to know more about my experience, explore collaboration opportunities, or perhaps just expand your professional network, I welcome your interest in connecting. Together, we can help shape a safer, more secure digital future. Please send me a connection request on Linkedin

Work Experience

Director, Customer Success EMEA & APJ

Aqua Security Inc.
March 2024 - Present

I have joined Aqua Security to rebuild and re-strategize the existing teams in EMEA and APJ

  • Rebuilt and reimagined the EMEA and APJ Customer Success teams, applying leadership and team management expertise to recruit top talent, mentor staff, and foster a high-performance culture.
  • Established clear baselines and best practices through strategic planning and execution, ensuring scalable processes that drive product value realization in complex enterprise environments.
  • Developed and executed an automated digital success journey leveraging cross-functional collaboration with Product and Engineering, enhancing efficiency and delivering tangible outcomes for customers.
  • Launched a scalable operating model that incorporated change management and process improvement principles, streamlining workflows, accelerating adoption, and boosting customer retention.
  • Mentored and guided team members with strong communication and presentation skills, improving performance, building confidence, and reinforcing a customer-centric mindset.
  • Partnered closely with Product Management and Engineering to align on market trends and anticipate security challenges, applying market intelligence and competitive analysis to refine offerings and meet evolving needs.

Tools Used:

  • Planhat
  • SalesForce
  • Clari

Technologies Used:

  • Containers Security
  • CNAPP
  • Workload Protection
  • Supply Chain

Senior Manager, Customer Success EMEA

Palo Alto Networks
October 2018 - March 2024

I joined Demisto Inc., a security automation start-up, to establish a new Customer Success function, and following the acquisition by Palo Alto Networks, continued leading the team as part of the Cortex business unit. Operating in a “speedboat” model within a large-scale organization, I leveraged start-up agility and innovative problem-solving within a globally recognized cybersecurity leader, earning the Premier Performance Award and receiving the Exceptional Employee honor four times.

  • Directed a team of 15 (2 managers and 13 Customer Success Managers) overseeing an ARR of $400M, ensuring efficient SaaS B2B operations and sustainable year-over-year growth.
  • Built and led a multi-continent Customer Success team, leveraging leadership and team management strategies to navigate a fast-paced, subscription-based environment serving large enterprise customers.
  • Established executive relationships as a trusted sponsor for key accounts, demonstrating negotiation and influencing skills to secure renewals, drive upsells, and exceed revenue targets.
  • Increased overall product retention rate to 91% across the EMEA region by introducing scalable processes, enhancing product adoption, and optimizing the customer journey.
  • Decreased First-Time-To-Value by approximately 36%, reducing it from 151 days to 96 days through refined onboarding procedures, efficient workflows, and close collaboration with internal stakeholders.
  • Collaborated with cross-functional regional leadership—including Sales, Product Management, and Operations—applying cultural and international market expertise to ensure consistent value delivery and innovative security postures across EMEA.
  • Employed complex problem-solving techniques to address sophisticated customer challenges, proactively improving customer outcomes and long-term retention.
  • Supported global leadership with long-term planning, contributing strategic insights that positioned the organization for sustained growth.
  • Owned the overall success of the EMEA customer base, integrating communication and presentation skills to articulate product enhancements, manage expectations, and foster enduring partnerships.

Tools Used:

  • Salesforce
  • Gainsight

Technologies Used:

  • SOAR
  • XDR
  • XSIAM
  • SaaS

Regional Sales Manager

Cynet Security
June 2017 - July 2018

Cynet Security: solution vendor which develops a unique holistic endpoint security solution. Managed enterprise sales in Benelux and France, acquiring channels and building presence in the market.

  • Penetrated the Benelux and France markets, leveraging market intelligence and competitive analysis to identify the right partners, build a solid prospect pipeline, and establish Cynet’s presence.
  • Employed negotiation and influencing skills to close deals for endpoint security solutions, assessment services, and cloud offerings, meeting complex customer requirements.
  • Utilized strong communication and relationship management to work with Salesforce as a CRM tool, ensuring accurate metrics and effective follow-ups that improved forecasting and strategic account management.

Tools Used:

  • Salesforce

Technologies Used:

  • EDR
  • Security Operations

Head of Cyber security Sales

Dizengoff
March 2015 - May 2017

Dizengoff A distributor of Cyber Security solutions

  • Led regional cybersecurity sales initiatives, applying leadership and strategic planning to build a motivated sales force focused on delivering cutting-edge solutions.
  • Expanded market share and adapted to evolving threats, employing market intelligence and data-driven decision-making to deliver measurable value to enterprise-level clients.

Tools Used:

  • Salesforce
  • Hubspot

Technologies Used:

  • Palo Alto Networks
  • Skybox
  • Portnox

Product Owner Cyber Security

DataGroup IT
February 2013 - March 2015

DataGroupIT: distributor of leading-edge IT products in the African market

  • Guided product direction by collaborating with R&D and Operations, using market insights and competitive analysis to refine offerings and address emerging security trends.
  • Oversaw the full product lifecycle, ensuring strategic alignment with customer demands and organizational objectives while navigating complex requirements.
  • Developed new markets for both emerging and established cybersecurity solutions (e.g., Check Point, Portnox, CyberArk, Skybox Security), increasing sales and partner engagement.
  • Enhanced customer satisfaction by driving proactive account planning, elevating service levels, and maintaining transparent, ongoing client communication.
  • Introduced Portnox into the local market and generated $900,000 in annual revenue within the first year.
  • Maintained accurate and up-to-date Salesforce records of opportunities, pipeline, and prospects to support data-driven decision-making and forecasting.

Tools Used:

  • Salesforce

Technologies Used:

  • Checkpoint
  • Imperva
  • Skybox
  • Portnox

Account Manager

Cellebrite
October 2011 - Janaury 2013

Cellebrite: developer and provider of Security mobile solutions

  • Owned pre- and post-sale activities: product trials, evaluations, deployments and account management
  • Manage the relationship for enterprise accounts. Serve as the primary client contact and advocate for the customers
  • Reported to the Sales Director, providing regular input on all account activity
  • Close collaboration with other teams such as product management, R&D, sales & customer success
  • Managed enterprise accounts and utilized negotiation and influencing skills to strengthen relationships, drive renewals, and increase revenue year-over-year.
  • Communicated product value effectively, building trust and ensuring customer satisfaction through a solution-oriented approach.

Tools Used:

  • Salesforce

Senior Sales Engineer

Crescendo Networks
June 2007 - December 2009

Crescendo Networks: hardware-based application delivery start-up

  • Expanded the APAC market and increased sales revenues while cooperating with the sales team
  • Perform technical sessions with prospects
  • Real time onsite benchmarks to competitors’ solutions
  • Provide solutions reports, benefits and ROI to prospects
  • Follow up and updating Salesforce accounts

Tools Used:

  • Salesforce

Older positions were omitted

Skills

  • Customer Success
  • Relationship Management
  • Leadership & Team Management
  • Cultural & International Market Expertise
  • Strategic Planning & Execution
  • Cross-Functional Collaboration
  • Market & Competitive Intelligence
  • Change Management
  • Process Improvement
  • Negotiation & Influencing

Others

  • SaaS
  • Security Operations
  • Risk Manaagment
  • Cloud Security

Education

  • Certified Information Security Manager (CISM)
    ISACA
    Credential ID 2055479
    2020
  • Certified Information Security Officer
    Technion - Israel Institute of Technology
    Credential ID 10245
    2019
  • M.A. Business Administration
    Bar-Ilan University
    2011 - 2013
  • LLB Law
    Academic Center for Law and Science
    2002 - 2006

Awards

  • Premier Performance
    Palo Alto Networks - Highest Performance in Customer Success

Language

  • English (Fluent)
  • Hebrew (Native)

Interests

  • Scuba Diving
  • Cooking
  • Portugese Wines